Frequently Asked Questions
What does Profitap do?
That’s why Profitap develops a wide range of state-of-the-art and user-friendly network monitoring tools to efficiently provide complete visibility and access to your network, 24/7.
Who uses Profitap products?
Who are your Partners?
We partner and collaborate with companies and enterprises that are as ambitious as we are. Our Channel Partners are among some of the most important IT distributors, value-added resellers and system integrators on the market. With the support of our Technology Partners, we can optimize customer IT infrastructure investments, files
Want to become a partner? Take a look at our Become a partner page.
What can Profitap products help me with?
What is a Passive Network TAP?
What is an Active Network TAP?
An Active Network TAP is most of the times used for copper networks and has a fail-safe feature that activates in case of complete power failure. This type of network TAPs are often developed to be linked to in-line security applications, such as firewalls, anti-malware devices or intrusion detection systems.
What is the difference between Active & Passive TAPs?
What is a Network Packet Broker?
What does Fail-Safe mean?
What is Link Failure Propagation?
TAPs with Link Failure Propagation transmit link failure errors between ports, allowing the network to activate a redundant path, while the TAP stays available for auto-negotiation. LFP reduces downtime and is essential for high-availability networks.
What is Profitap's warranty policy and warranty information?
Warranty is offered in three different categories; our Network Packet Brokers, our Active devices and our Passive devices.
In addition to this, we also offer extended warranty options to increase the warranty period. For more information, take a look at our Warranty Page.
Do you have a portable solution available?
Where can I find product information?
On every product page, you can find detailed technical information about that certain product or range. You can also create an account on our Resource Center, to get access to product manuals and Software & Drivers.
Are Profitap products secure?
Are all your products eco-friendly?
What SFP modules are your products compatible with?
Profitap products support third party SFP modules. There is no lock-in in place. However, our products are tested and approved with Profitap SFP modules. To ensure high reliability and quick support we recommend using Profitap SFP modules.
What third party programs are compatible?
Where can I find the latest drivers?
How do I update my product to the latest software version?
Are the speeds the only difference between the different ProfiShark products?
• ProfiShark 100M only monitors the network in-line, while the ProfiShark 1G(+) and 10G(+) models support SPAN and in-line mode.
• Regarding network latency, ProfiShark 100M has no network latency, while the ProfiShark 1G has a maximum latency of 370 nanoseconds at max speed.
• ProfiShark 100M doesn’t support packet slicing in comparison to 1G. Also, ProfiShark 100M can’t capture jumbo frames and the 1G captures any frames between 10 bytes and 10 Kbytes, any encapsulated frames and types of frames (VLAN, VXLAN, MPLS, etc.)
• ProfiShark 1G supports Direct Capture and NIC capture mode.
Can the ProfiShark be used to analyze all Ethernet based fieldbuses?
How do I become a partner?
How do I become a reseller?
Do you have any marketing material available for distributors and resellers?
Do you ship internationally?
What are the delivery times to my country?
What is the policy for returns and refunds?
45 days from the date of purchase. See Terms and Conditions here.
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