Frequently Asked Questions

This FAQ contains answers to general questions about Profitap.

For more in-depth technical information about Profitap products, visit our Knowledge Base.

You can also contact our technical support directly at support@profitap.com.

Partnership

How do I become a partner?
If you are a distributor, value-added reseller or system integrator, please go to the Become a Partner page and fill the form at the bottom.
How do I become a reseller?
First, you need to decide what kind of Profitap products you are interested in selling, then send us an email at partners@profitap.com with all the information regarding your company and the products you want to resell.
Do you have any marketing material available for distributors and resellers?
Yes, we offer a partner resources pack with all essentials like brochures, banners, datasheets, manuals, product pictures, supporting visuals, whitepapers, case studies, presentations and more. The pack can be downloaded in the partner section of the Resource Center.

Shipping

Do you ship internationally?
Yes.
What is the policy for returns and refunds?
45 days from the date of purchase. See Terms and Conditions here.
What are the delivery times to my country?
Typically, most of our products are supplied from stock, which means we can ship to you via next-day courier service. Standard lead time is 1-3 ARO.

Technical Support

Where can I get technical support?
Our Knowledge Base containing answers to the most common technical questions can be accessed here: knowledge.profitap.com

If you cannot find the answer to your question in the Knowledge Base, feel free to contact our technical support directly at support@profitap.com

Software

How do I update my product to the latest software version?
You can download the latest software version for all our product through the Resource Center.
Where can I find the latest drivers?
For the latest drivers, please login to the Resource Center where you will find all the latest drivers and documentation. If you don’t have an account yet, you can create one here.
What third party programs are compatible?
Our devices are standards compliant, meaning that you can connect them with any devices. There are many analyzers, IDS, IPS and probes compatible with our solutions. Among them, we can mention Wireshark, ClearSight, OmniPeek, Packetyzer, OptiView, NetSpector, NetDecoder, Ethertest, etc.

Warranty

What is Profitap's warranty policy and warranty information?
Warranty is offered in three different categories; our Network Packet Brokers, our Active devices and our Passive devices.

In addition to this, we also offer extended warranty options to increase the warranty period. For more information, take a look at our Warranty Page.

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