Frequently Asked Questions

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General

What does Profitap do?
Profitap enables you to perform any kind of analysis on your network. Whether this is for cybersecurity, health monitoring, or troubleshooting, we believe it all starts with visibility.
That’s why Profitap develops a wide range of state-of-the-art and user-friendly network monitoring tools to efficiently provide complete visibility and access to your network, 24/7.
Who uses Profitap products?
We provide solutions for network analysis and traffic acquisition to organizations and professionals globally for 33 years. Our products are industry leading monitoring solutions designed for both SMEs and the enterprise sector. Among our clients, are Fortune Global 500 companies, enterprise giants, government institutions and service providers from all over the world.
Who are your Partners?

We partner and collaborate with companies and enterprises that are as ambitious as we are. Our Channel Partners are among some of the most important IT distributors, value-added resellers and system integrators on the market. With the support of our Technology Partners, we can optimize customer IT infrastructure investments, files and documents. The right partnership can help any business gain greater market share by securing more customers across the globe in otherwise untapped markets.

Want to become a partner? Take a look at our Become a partner page.

What can Profitap products help me with?
We develop a wide range of lightweight and advanced solutions for traffic capture and network troubleshooting. Our high-density network TAPs and field service troubleshooters use the most advanced technology to provide unique, industry-leading monitoring results. With products like our award-winning ProfiShark 1G, Profitap develops innovative products that blend form and function for you to have 24/7 complete visibility and access to your network.

Terminology

What is a Passive Network TAP?
A Passive Network TAP is a hardware appliance used for fiber optic networks to create copies of your entire traffic at wire speed, without interacting with other in-line tools or interrupting traffic flows. Also, it won’t cause the network devices to go offline if the TAP remains without power. In case of power loss, traffic will flow uninterrupted if the network itself still has power.
What is an Active Network TAP?

An Active Network TAP is most of the times used for copper networks and has a fail-safe feature that activates in case of complete power failure. This type of network TAPs are often developed to be linked to in-line security applications, such as firewalls, anti-malware devices or intrusion detection systems.

What is the difference between Active & Passive TAPs?
A “passive TAP” has no affect at all on the network after it is installed, it is completely invisible to any other device and traffic. An “active TAP” is also completely invisible to the actual network, however, the active TAP allows the IDS or network monitoring solution to inject TCP reset packets back onto the live network.
What is a Network Packet Broker?
A network packet broker (or an NPB) is a hardware tool that acts as a dealer between the traffic that passes through the network and the monitoring and security tools. It provides only the relevant data to these in-line tools. Also, an NPB aggregates and filter data to their respective monitoring tools.
What does Fail-Safe mean?
In case of complete power failure, our Network TAPs guarantee that the link remains operational by instantly switching to a fully passive mode. This means that even if a network TAP loses power, a set of copper relays will fall into a closed position to provide a passive bypass.
What is Link Failure Propagation?

TAPs with Link Failure Propagation transmit link failure errors between ports, allowing the network to activate a redundant path, while the TAP stays available for auto-negotiation. LFP reduces downtime and is essential for high-availability networks.

Warranty

What is Profitap's warranty policy and warranty information?

Warranty is offered in three different categories; our Network Packet Brokers, our Active devices and our Passive devices.

In addition to this, we also offer extended warranty options to increase the warranty period. For more information, take a look at our Warranty Page.

Our Products

Do you have a portable solution available?
Yes, take a look at our ProfiShark solution and our portable copper TAPs and portable fiber TAPs:
ProfiShark portable network TAPs
Portable Copper TAPs
Portable Fiber TAPs
Where can I find product information?

On every product page, you can find detailed technical information about that certain product or range. You can also create an account on our Resource Center, to get access to product manuals and Software & Drivers.

Are Profitap products secure?
Yes, our Network TAPs are completely secure. TAPs have no IP or MAC address, therefore cannot be hacked, having virtually no impact on the network. Essentially, a TAP is invisible, without having any real presence on the network, protecting both the network and the monitoring system.
Are all your products eco-friendly?
Yes, we strive to build green products because we know that we are responsible for our environment. We do this by reducing our global carbon footprint and producing premium quality and environment-friendly products.
What SFP modules are your products compatible with?

Profitap products support third party SFP modules. There is no lock-in in place. However, our products are tested and approved with Profitap SFP modules. To ensure high reliability and quick support we recommend using Profitap SFP modules.

Software

What third party programs are compatible?
Our devices are standards compliant, meaning that you can connect them with any devices. There are many analyzers, IDS, IPS and probes compatible with our solutions. Among them, we can mention Wireshark, ClearSight, OmniPeek, Packetyzer, OptiView, NetSpector, NetDecoder, Ethertest, etc.
Where can I find the latest drivers?

For the latest drivers, please login to the Resource Center where you will find all the latest drivers and documentation. If you don’t have an account yet, you can create one here.

How do I update my product to the latest software version?
You can download the latest software version for all our product through the Resource Center.

ProfiShark

Are the speeds the only difference between the different ProfiShark products?
No, here are some more differences between then:
• ProfiShark 100M only monitors the network in-line, while the ProfiShark 1G(+) and 10G(+) models support SPAN and in-line mode.
• Regarding network latency, ProfiShark 100M has no network latency, while the ProfiShark 1G has a maximum latency of 370 nanoseconds at max speed.
• ProfiShark 100M doesn’t support packet slicing in comparison to 1G. Also, ProfiShark 100M can’t capture jumbo frames and the 1G captures any frames between 10 bytes and 10 Kbytes, any encapsulated frames and types of frames (VLAN, VXLAN, MPLS, etc.)
• ProfiShark 1G supports Direct Capture and NIC capture mode.
Can the ProfiShark be used to analyze all Ethernet based fieldbuses?
Yes, the ProfiSharks support all Ethernet based fieldbuses.

Partnership

How do I become a partner?
If you are a distributor, value-added reseller or system integrator, please go to the Become a Partner page and fill the form at the bottom.
How do I become a reseller?
First, you need to decide what kind of Profitap products you are interested in selling, then send us an email at partners@profitap.com with all the information regarding your company and the products you want to resell.
Do you have any marketing material available for distributors and resellers?
Yes, we offer a partner resources pack with all essentials like brochures, banners, datasheets, manuals, product pictures, supporting visuals, whitepapers, case studies, presentations and more. The pack can be downloaded in the partner section of the Resource Center.

Shipping

Do you ship internationally?
Yes.
What are the delivery times to my country?
Typically, most of our products are supplied from stock, which means we can ship to you via next-day courier service. Standard lead time is 1-3 ARO.
What is the policy for returns and refunds?

45 days from the date of purchase. See Terms and Conditions here.

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